Contact

Tell us what went wrong, and we will tell you when it will be fixed

Every channel below is monitored during working hours, and every complaint gets an acknowledgement with a reference number. If the first reply does not resolve it, there is a named officer you can escalate to — with deadlines we are legally bound to meet.

General inquiries

Questions about using TrueHostel or general support.

[email protected]

List your property

For hostel and PG owners who want to list, or existing partners with questions.

[email protected]

Your personal data

Access, correction, erasure, or withdrawing consent under the DPDP Act, 2023.

[email protected]

Formal grievance

Escalate here if support has not resolved your issue, or to report content.

[email protected]
+91 87707 78478 Monday to Friday, 10:00 AM – 7:00 PM IST

Send us a message

This opens your email app with the details filled in, so you keep a copy in your sent items — useful if you later need to show when you first raised the issue.