Tell us what went wrong, and we will tell you when it will be fixed
Every channel below is monitored during working hours, and every complaint gets an acknowledgement with a reference number. If the first reply does not resolve it, there is a named officer you can escalate to — with deadlines we are legally bound to meet.
Bookings & refunds
Cancellations, refunds, check-in problems, or anything about a stay.
Info@truehostel.comList your property
For hostel and PG owners who want to list, or existing partners with questions.
Info@truehostel.comYour personal data
Access, correction, erasure, or withdrawing consent under the DPDP Act, 2023.
Info@truehostel.comFormal grievance
Escalate here if support has not resolved your issue, or to report content.
Info@truehostel.comSend us a message
This opens your email app with the details filled in, so you keep a copy in your sent items — useful if you later need to show when you first raised the issue.
If we do not resolve it
You are not out of options, and we would rather you knew that.
Our Grievance Officer
Escalate to Info@truehostel.com. Acknowledged in 24 hours, disposed of in 15 days.
Consumer Commission
You may approach the appropriate District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline on 1915.
Data Protection Board
For unresolved complaints about personal data, you may complain to the Data Protection Board of India under the DPDP Act, 2023.
Read the full process in our Terms and Conditions